Types of machines we can service
Computer-to-plate (CTP)
Computer-to-Film, (CTF)
Processors
Flatbed Inkjet Printers
Roll-to-Roll Inkjet Printers
RIPs & Workflows
Competitive Service Contracts
With over 25 years experience in the industry, we have tailored service agreements to accommodate all types of businesses.
Our robust infrastructure, backed by a dedicated team of engineers spread across the nation and partnerships with top-tier manufacturers, is designed to support your business effectively. However, we believe our performance is best represented through our statistics.
Preventative Maintenance
We understand that any downtime for your equipment can have huge financial impact on your business. Not only because of the lack of production, but also the cost of unwanted repairs.
Research shows that regular maintenance significantly decreases the chances of breakdowns (Christer Stenstrom et al, 2015) so we built our maintenance contracts around these.
Why Choose Marlowe?
We hold parts stock for Screen, Agfa, Highwater, Presstek and more, means less waiting for parts
Fleet of factory trained engineers
Engineers are tracked to ensure we get to you as quickly as possible
Our 8-hour response time means you’ll have an engineer on site within one working day
Contact our Contract Administrator Shona Milne on shona.milne@marlowe.co.uk to find out more.
Suitable Contracts For All Budgets
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UNLIMITED breakdown visits
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UNLIMITED remote support
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2 preventative maintenance visits per year
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8-hour response time
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Spare parts included
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Laser diodes included
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Clamps included
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Expenses included
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24/7 help desk option available
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Priority response over non-
contract customers
GOLD
All inclusive
From £12.32 per day*
Get in touch with us today to discuss this service contract option
Call
GOLD
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UNLIMITED breakdown visits
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UNLIMITED remote support
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2 preventative maintenance visits per year
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8-hour response time
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Spare parts included
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Laser diodes included - max 3 per year
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Clamps included - max 1 per year
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Expenses included
SILVER PLUS
All inclusive
From £10.50 per day*
SILVER PLUS
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4 breakdown visits per annum
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UNLIMITED remote support
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2 preventative maintenance visits per year
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8-hour response time
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Spare parts included
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Laser diodes included
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Clamps included
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Expenses included
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Priority response over non-contract customers
SILVER 4
All inclusive
From £6.00 per day*
Get in touch with us today to discuss this service contract option
Call
SILVER 4
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UNLIMITED remote support
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2 preventative maintenance visits per year
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8-hour response time
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Priority response over non-contract customers
BRONZE
All inclusive
From £1.26 per day*
Get in touch with us today to discuss this service contract option
Call
BRONZE
*prices based on lowest cost CTP machines. Prices will vary depending on equipment covered.
Keeping track of our servicing ...
We utilise a real-time tracking system in our engineers’ vehicles that enables us to inform customers of their arrival time. This helps to ensure a swift start for our engineers to get you back up and running as soon as possible.
We use Opera 3 CRM to log, monitor, and record everything from breakdowns to installs and all in-between. Combined with reporting from Microsoft BI, we can streamline every aspect of our business to make sure we deliver the best service to our customers.
We support the following manufacturers, and more ...