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Types of machines we can service

Computer-to-plate (CTP)

Computer-to-Film, (CTF)

Processors

Flatbed Inkjet Printers

Roll-to-Roll Inkjet Printers

RIPs & Workflows

Competitive Service Contracts

Marlowe Digital offer a range of competitively prices service contracts for a wide range of pre-press, and wide-format equipment.

 

With a large team of nationwide engineers, and working with the leading manufacturers, we have the infrastructure to support your business, but why not let our statistics speak for themselves.

Preventative Maintenance

We understand that any downtime for your equipment can have huge financial impact on your business. Not only because of the lack of production, but also the cost of unwanted repairs.

 

Research shows that regular maintenance significantly decreases the chances of breakdowns (Christer Stenstrom et al, 2015) so we built our maintenance contracts around these.

Why Choose Marlowe?

We hold parts stock for Screen, Agfa, Highwater, Presstek and more, means less waiting for parts

 

Fleet of factory trained engineers

 

Engineers are tracked to ensure we get to you as quickly as possible

 

Our 8-hour response time means you’ll have an engineer on site within one working day

Contact Contracts Sales Manager Callem Kingsley on callem.kingsley@marlowe.co.uk to find out more.

Suitable contracts for all budgets

  • UNLIMITED breakdown visits

  • UNLIMITED remote support

  • 2 preventative maintenance visits per year

  • 8-hour response time

  • Spare parts included

  • Laser diodes included

  • Clamps included

  • Expenses included

  • 24/7 help desk option available

  • Priority response over non-
    contract customers

GOLD
All inclusive
From £12.32 per day*
  • UNLIMITED breakdown visits

  • UNLIMITED remote support

  • 2 preventative maintenance visits per year

  • 8-hour response time

  • Spare parts included

  • Laser diodes included - max 3 per year

  • Clamps included - max 1 per year

  • Expenses included

SILVER PLUS
All inclusive
From £10.50 per day*
  • 4 breakdown visits per annum

  • UNLIMITED remote support

  • 2 preventative maintenance visits per year

  • 8-hour response time

  • Spare parts included

  • Laser diodes included

  • Clamps included

  • Expenses included

  • Priority response over non-contract customers

SILVER 4
All inclusive
From £6.00 per day*
  • UNLIMITED remote support

  • 2 preventative maintenance visits per year

  • 8-hour response time

  • Priority response over non-contract customers

BRONZE
All inclusive
From £1.26 per day*

*prices based on lowest cost CTP machines. Prices will vary depending on equipment covered.

Keeping track of our servicing ...

We use Verizon tracking on all of our prepress and CTP engineers' vehicles so we can make sure we can get the closest engineers to you as quickly as possible and tell you exactly how far away they are.

We use Opera 3 CRM to log, monitor, and record everything from breakdowns to installs and all in-between. Combined with reporting from Microsoft BI, we can streamline every aspect of our business to make sure we deliver the best service to our customers.

Our Stats!

301

PM's completed in 2019

753

SLA Compliance 2019

98.8%

View the types of services we provide

We support the following manufacturers, and more ...

If you don’t see your product listed here, please contact Callem Kingsley
on callem.kingsley@marlowe.co.uk to see if we can help you.​

© 2020 Marlowe Digital Ltd, England, United Kingdom

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